Frequently Asked Questions

A one-time fee of R99 per domain. This covers monitoring for the entire lifecycle - from the moment you add it until the domain drops to you, the registrant renews, or you cancel the watch.

There is no free monitoring plan. However, the Recently Dropped page is free and public - you can browse recently available domains without signing up.

We process payments via PayFast, which supports credit/debit cards, instant EFT, and other South African payment methods.

Watch fees are non-refundable as the monitoring service begins immediately. Catch service fees and registration costs are fully refundable if a catch attempt fails.

Packages (Starter, Pro, Agency) are billed as yearly subscriptions. Your payment method is charged automatically each year. You can cancel at any time from your dashboard - your subscription stays active until the end of your billing period, and all active watches continue to be monitored until their lifecycle completes.

Your subscription remains active until the end of your current billing period. After that, your active watches continue running - we honour our monitoring obligation in full. You just cannot add new watches, modify, or remove existing ones until you renew. You can resubscribe at any time.

When a domain expires and passes through the registry lifecycle (suspension, deletion, redemption), it eventually becomes available for registration again. Catching is the process of registering it the moment it becomes available.

When a watched domain becomes available, our system attempts to register it via the Domains.co.za reseller API directly into your customer account. The domain is registered in your name - it never sits in ours. The catching service is currently in development and will be available soon.

First-deposit-wins. The earliest catch order placed has priority. If the first attempt fails, the next order in the queue gets the attempt. All unsuccessful orders are fully refunded.

You receive a full refund of the catch service fee and registration cost. The watch fee is retained as the monitoring service was rendered.

After expiry, a .co.za domain typically goes through a suspension period, then pending deletion, then a redemption grace period before being released. The total time varies but is typically 30 to 90 days after the expiry date.

Yes, at any point before the domain is released, the registrant can renew it (often with a premium fee during redemption). If the registrant renews the domain (detected via WHOIS update), your watch remains active and continues monitoring for the next lifecycle.

The .za namespace is managed by ZADNA (ZA Domain Name Authority) and the registry operations are handled by ZACR (ZA Central Registry). Individual registrars (like Domains.co.za) handle registrations on behalf of end users.

Yes. Personal data is encrypted at rest using industry-standard encryption. We are POPIA compliant and follow South African data protection law. We do not sell or share your data with third parties.

Yes. You can enable two-factor authentication (2FA) from your account settings. We support time-based one-time passwords (TOTP) via apps like Google Authenticator or Authy.